Operations AdviserDepartment of Corrections
2 weeks ago
8th July 2019 9:00am
14th July 2019 11:30pm
Our Operations Advisers are part of a 24/7 team based at the Department of Corrections National Office and are responsible for the management of community based offenders and defendants subject to electronic monitoring, prisoners subject to temporary release from prison and for providing support to the field for all matters related to electronic monitoring.
The environment is dynamic, fast paced, and slightly loud! The team is highly energised, focused and committed to providing exceptional service.
We have fixed term and permanent positions in this team available now!
This is a demanding role - the phones can be exceptionally busy and no two days will be the same. A pre-requisite for the position is the ability to make sound decisions whilst adhering to process and established frameworks. You will need to fit within a close knit team, to be able to communicate concisely with an engaged manner, and present with integrity and professionalism.
It is imperative you maintain confidentiality, are resilient and take pride in your work. You will need to be service orientated, motivated, and able to juggle multiple tasks whilst remaining calm under pressure.
Although a degree or experience in a relevant field would be beneficial, life experience, the ability to work the required shift patterns and a “can do attitude” are also key components. This is a fantastic entry level role into the Department of Corrections, with many opportunities for growth and development. You will be using sophisticated technology, and although training is provided for our specific applications you must also be very competent with Microsoft applications including Outlook, Word, and Excel.
You can expect to be challenged, but also to leave each shift with a sense of satisfaction in that you have made a real contribution towards managing the people in our care.
Operations Advisers in National Operations work a mixture of morning (6am-2pm), afternoon (2pm10pm), day (9am-5pm) and night (10pm-6am) shifts which will change on a rotational basis Monday-Sunday.
Please note that for all shift pattern options above, approximately three weeks of 9am-5pm MondayFriday will be required for initial training when the role begins.
All applications must be submitted online via our recruitment system. Please note: Applications that are emailed directly will NOT be considered.