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CRM & Retail Coordinator - L’Oréal LUXE – Auckland Based

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Entry Level Jobs




Fast Moving Consumer Goods

Qualification Requirements:

Bachelors degree

Other Requirements:

Drivers License


13 months ago

Application Open

18th Sep 2019 12:00am

Application Close

17th Oct 2019 12:00am

Innovative          Inspirational         Entrepreneurial          Luxurious Products

L’Oréal is a global company that leads the way in cutting edge research and innovation, a company that celebrates diversity and strives for excellence which is why we are # 1 in our industry.
L’Oréal is the worldwide leader in beauty.  We aim for excellence and constantly challenge our methods and ourselves.  We play our part in creating a world of beauty and fairness as a responsible corporate citizen and we understand that our employees are our greatest asset.
We have an exciting position on offer for a CRM & Retail Coordinator Role LUXE. 
A great way to kick-start your career with a global industry leader.
Reporting directly to the Luxe Retail & Commercial Manager this role is responsible for retail IT field support.  The field consists of all the L’Oréal Luxe boutiques and retail counters where we run retail POS (MARs). On a day to day basis this role will support our retail teams in store and periodically will involve hardware installation, hardware and software upgrades. The ability to support the Luxe business with a strategically important CRM system will also be required.
Key Responsibilities:
  • Ensure day-to-day support in the areas of Retail IT field support, including Desktop/Server/LAN and POS software support 
  • Work with the L’Oréal NZ IT team on retail IT projects to evolve Retail IT in accordance with the growth of Retail strategy from the Group. Projects include but not limited to POS software upgrades, hardware upgrades, and new system requests from ANZ and L’Oréal Zone.
  • Liaison with L’Oréal Zone/ANZ Retail IT teams to deliver best solutions and manage deliverables to support the business needs.
  • Build solid business relationship with Retail key users in ANZ. Bridge business and IT to support ANZ to expand the Retail growth.
  • Ensure correct and timely follow up on requests and incidents, in line with SLA
  • Ensure all installations are in line with the standards and policies
  • Ensure regional/global enhancements or changes are implemented pro-actively
  • Assist in managing external providers and outsourcing partners where applicable
  • Act as an escalation contact from the business and support partners for POS related issues
  • Provide field support to Retail operations team and business projects that require field services
  • Support and monitor all Retail IT systems including MARs and MyLancome CRM programme.  
  • Training and education of retail and head office users on relevant Retail IT matters
  • Responsible for actioning the Group’s Retail Internal Controls
  • Assisting the Commercial and Retail teams with day to day duties
Attributes required:
  • Must be tech savvy, some experience with previous POS systems and IT is a preference
  • CRM experience preferred
  • Knowledge of retail business processes is important, cosmetic/beauty industry knowledge an advantage 
  • Some knowledge on new IT technologies 
  • You will have excellent communication and interpersonal skills to nurture and develop relationships with your stakeholders
  • Drive to work for a company and division that is supportive and invests in learning and development

An attractive remuneration package will be provided.

If this is the position that you have been waiting for, we would love to hear from you.

Please send your Cover Letter and CV to: careers@nz.loreal.com

#weareloreal  #lorealtalent

All applicants must be legally entitled to live and work in New Zealand.

Due to the large number of applications that our advertisements attract, you will  not necessarily receive a personal response if your application is unsuccessful.

Please note: This information is not to be re-distributed without permission from L’Oréal and NxtStep (AttractHQ Ltd)