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Ministry of Social Development

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Ministry of Social Development - Customer Service Representatives - StudyLink Contact Centre, Lower Hutt

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Type

Fixed-term

Location

Wellington

Industry

Government

Published

2 weeks ago

Application Open

20th Nov 2020 08:00am

Application Close

28th Nov 2020 10:00pm

Ministry of Social Development
Customer Service Representatives – Lower Hutt 
Full Time, Fixed Term to 30 June 2022
Intake starts 5 January 2021
 
⦁    Starting salary $46,925 per annum
⦁    Comprehensive training provided 
⦁    Suits new grads and people with customer service skills
 
We are hiring motivated, strong communicators to provide exceptional customer service to our clients over the phone.  Initially you will be trained on the Work & Income Contact Centre queues and later trained on supporting our clients through the student peak season.  
 
We need people who are tenacious, dependable and determined, even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us.
 
You have the following attributes:
⦁    Customer service skills
⦁    Empathetic
⦁    Adaptable and resilient
⦁    Reliable and committed
⦁    Goal-driven
⦁    Team player.
 
About the Role
CSR’s navigate multiple systems at pace while on the phone. Our Contact Centres operate an integrated model, which means we support other MSD contact centre units across the country. CSR’s are often the first point of contact for clients and play an important role in providing the right advice, information and assistance to vulnerable New Zealanders.
 
The role is based in the StudyLink Contact Centre, Lower Hutt and you will be rostered for 37 hours and 55 minutes per week between the hours of Monday-Saturday 6:30 am – 10:00 pm.  You may also be required to work paid overtime on some weekdays, Saturdays and Public Holidays during various peak times.  
 
How to apply
We process applications as they come in and will be moving quickly. 
 
Please apply online with your current CV. A cover letter is not required, instead answer these questions in your online application. 
 
1.    What interests you most about this job and why? (100 to 200 words words)
2.    Describe a complex problem you solved for yourself, a friend or customer (100 to 200 words)

If you currently work for MSD, please apply through your myHR careers portal at work. 
 
All applications must be made online. If this is not possible or if you have any questions please contact Denise.Henderson002@msd.govt.nz or on (04) 931 5061.
 
Applications close: Saturday 28 November 2020 at 10.00pm
 
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
 
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
 
 
Please note: This information and all other Ministry of Social Development grad and graduate, intern and internship, and entry level opportunities on nxtstep.co.nz are not to be re-distributed without permission from Ministry of Social Development and NxtStep (AttractHQ Ltd)